Shipping Policy

New Zealand Only

We currently ship to addresses within New Zealand only. We do not offer international shipping at this time.

Delivery Times

Orders are typically dispatched within 1–2 business days. Delivery times vary by location — urban addresses generally receive deliveries within 2–4 business days, while rural addresses may take 3–6 business days.

Shipping Rates

Shipping is calculated at checkout based on your delivery address. Rates differ for urban and rural locations. The total shipping cost is shown before you confirm your order.

Packaging

Every item is carefully packed to arrive safely. We use recycled and recyclable packaging materials wherever possible — because caring for toys and caring for the planet go hand in hand.

Lost or Damaged Parcels

If your parcel arrives damaged or fails to arrive, please contact us at [email protected] with your order number. We will work with the shipping carrier to resolve the issue as quickly as possible.